Returns &Refunds Policy
We stand behind every part we sell. If something's not right, we'll make it right — no runaround, no excuses. Here's exactly how our returns process works.
At Motorbike Parts Australia, we want you to be completely satisfied with your purchase. We're a rider-owned business and we understand that getting the right part matters — so we've made our returns process as straightforward as possible.
All products sold by Motorbike Parts Australia come with a 3-year unlimited KM warranty as standard. In addition to this, we offer a 7-day change-of-mind return period on unused parts.
To be eligible for a return or exchange, your item must meet the following conditions:
Email us at [email protected] or call 0437 723 708 with your order number and reason for return. Do not send the part back without contacting us first — we need to approve the return and provide return instructions.
We'll respond within 1 business day with a return authorisation and postage instructions. For warranty claims, we'll arrange free return shipping. For change-of-mind returns, the customer covers return postage.
Package the part securely in its original packaging. Include a note with your order number and name. Use a trackable postage method — we are not responsible for items lost in return transit.
Once we receive and inspect the returned item, we'll process your refund or dispatch a replacement within 3–5 business days. Refunds are issued to your original payment method (card, Afterpay etc.).
All Motorbike Parts Australia products include a 3-year unlimited kilometre warranty covering defects in materials and workmanship. This is separate to and in addition to the 7-day change-of-mind policy.
The warranty covers:
To submit a warranty claim, contact us with your order number, a description of the fault, and photos where possible. We'll guide you through the process.
| Return Type | Timeframe | Postage | Outcome |
|---|---|---|---|
| Change of Mind | Within 7 days of delivery | Customer Pays | Full refund to original payment method |
| Warranty Claim | Within 3 years of purchase | Free | Replacement part or full refund |
| Wrong Item Sent | Within 30 days of delivery | Free | Correct item dispatched + full refund if preferred |
| Damaged in Transit | Within 7 days of delivery | Free | Replacement dispatched immediately |
Refunds are typically processed within 3–5 business days of us receiving the returned item. Afterpay refunds may take up to 10 business days to appear in your account depending on Afterpay's processing times.
Our team is based on the Gold Coast and available during business hours to assist with any returns or warranty queries. We aim to respond to all enquiries within 24 hours.