Free Postage on ALL Parts within Australia
3 Year Warranty on All Parts
Installation Tutorial Instructions Available
Returns Accepted within 7 Days
Above or Equal to OEM Quality
Delivery Time within 2-3 Business Days
Same Day Ship Away
Motorbike Parts Australia

3 Year Warranty

High Quality Manufacturers

Free Postage in Aus

Free Installation Tutorial

Motorbike Parts Australia
Motorbike Parts Australia

Refunds and Returns Policy

Welcome to motorbikepartsaustralia.com.au! We value your satisfaction and want to ensure that your shopping experience with us is exceptional. Please read our Refund and Returns Policy carefully to understand your rights and responsibilities when making a purchase on our website.

1. Eligibility for Returns and Refunds

1.1. You are eligible for a return and refund if you meet the following criteria:

  • You purchased the product directly from our website motorbikepartsaustralia.com.au.
  • The product is in its original, unused, and unaltered condition.
  • The return request is made within 30 days of receiving the product.
  • You can provide proof of purchase (order number and date).

2. Excluded Items

2.1. Certain items are non-returnable and non-refundable, including but not limited to:

  • Custom-made or personalized products.
  • Clearance or sale items.
  • Items that have been installed, used, or damaged after delivery.
  • Products with missing or altered serial numbers or labels.
  • Perishable or consumable items (e.g., batteries, oils, lubricants).

3. Return Process

3.1. To initiate a return, please follow these steps:

  • Contact our customer support team at motorbikepartsaustralia@gmail.com or call 0423 113 802 to request a Return Authorization (RA) number.
  • Package the product securely in its original packaging, including all accessories, manuals, and documentation.
  • Clearly mark the RA number on the outside of the package.
  • Ship the product to the address provided by our customer support team.

3.2. You are responsible for the cost of return shipping, unless the return is due to our error or a defective product. We recommend using a trackable shipping method to ensure your return is received.

4. Inspection and Approval

4.1. Upon receiving the returned product, our team will inspect it for compliance with our eligibility criteria. We reserve the right to refuse returns that do not meet these criteria.

4.2. If the return is approved, we will process your refund within 3 business days. The refund will be issued to the original payment method used for the purchase.

5. Refund Options

5.1. We offer the following refund options:

  • Refund to the original payment method: The refunded amount will be credited back to the credit card, PayPal account, or other payment method used for the purchase.
  • Store credit: You can choose to receive a store credit for the refunded amount, which can be used for future purchases on our website.

6. Warranty Claims

6.1. If the product you purchased is covered by a manufacturer’s warranty, please refer to the warranty documentation for instructions on how to make a warranty claim. We will assist you in processing warranty claims to the extent required by the manufacturer’s warranty.

7. Contact Information

If you have any questions or need assistance with your return or refund, please contact our customer support team at:

  • Email: motorbikepartsaustralia@gmail.com 
  • Phone: 0423 113 802

8. Changes to this Policy

We reserve the right to update or modify this Refund and Returns Policy at any time without prior notice. Please check our website for the most current version of this policy.

By making a purchase on our website, you acknowledge that you have read, understood, and agreed to our Refund and Returns Policy. Your satisfaction is important to us, and we will do our best to ensure a smooth and hassle-free return and refund process. Thank you for choosing [Your Online Motorbike Parts Business]!

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